Welcome to the Aention website. Accessing and utilizing our site is deemed to be acceptance of these Terms & Conditions, which shall govern your use of our gardening services. Please read these terms cautiously as they explore the rights and responsibilities between us and you, our valued customer. For any questions, please do not hesitate to get in touch with us at [email protected].
Services Offered
Aention offers some gardening services that cater to the needs of our clients in Hong Kong. This includes but is not limited to lawn maintenance, maintenance of gardens, plant installation, and landscaping. Specific services and scope will be discussed and agreed between Aention and the client prior to the rendering of service.
Terms of Payment
Aention only accepts cash payment for all services rendered. Payment is made on the spot when the agreed services are completed unless otherwise agreed by contract previously. Note that payment is to be made directly to the member of the Aention team present at your premises upon satisfactory completion of the work.
We do not accept other forms of payment, including credit cards, bank transfers, or electronic payment platforms. You can deduct cash payment at the time services are rendered from future service in case we fail to receive it.
Booking & Cancellation
Booking a gardening service with Aention can be done through this website or by contacting us. Once we confirm the booking, we retain the right to change or cancel the appointment for any reason due to circumstances beyond our control. If we have to reschedule for any reason, we will inform you beforehand and provide adequate opportunity to make alternative arrangements.
You may cancel or reschedule a service. If so, give at least 24 hours notice, or you may be charged cancellation fees, depending on which service team is set to travel to your location.
Customer Obligations
As a customer, you are responsible for:
- Providing correct information when scheduling a service appointment. Details to be provided include your address, convenient hours, and specific requirements of the gardening job.
- Allowing us safe and clear access to your garden or outdoor area so that we can do our work.
- Inform us in advance of any special conditions or obstructions that could affect the delivery of our services.
Liability Limitations
While striving to ensure excellent results, Aention will not be liable for consequential and incidental damages resulting in damage due to strong weather conditions or infestation by pests. The team members will exercise reasonable attention towards the services rendered; however, we will not assume liability towards Aention conditions or circumstances influenced by elements of the external environment affecting the garden.
If you are not satisfied with any part of our service, please let us know as soon as possible. We will look into the issue and take the necessary action to rectify the problem.
Intellectual Property
The whole content found on our website, whether it is written words, images, or other designs, is owned by Aention. None of the website’s content may be reproduced, distributed, or used for commercial purposes without our explicit written consent.
Changes
Aention hereby reserves all rights to update or modify these Terms & Conditions at any time. All changes are posted on this page, and we therefore ask that you review these terms periodically in order to be kept abreast.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Hong Kong. By accessing our website and services, you agree that any dispute between us shall be subject to the jurisdiction of the courts of Hong Kong.
Contact Us
In case of any questions or clarification regarding these Terms & Conditions, please email at [email protected]. In case you need any questions to be clarified, we are here to answer them for you.
Thank you so much for choosing to do business with Aention. We look forward to working with you!
